Managing Customer Disputes in Retail Payments

Mr. Khalid Al-Hoqani

Head of IT Department
Alizz Islamic Bank

ProgressSoft has exceeded our expectations with its Payments Hub Platform, not only with the technology itself, but with the proficiency of implementing the solution in a transparent, cooperative and timely manner.

Mr. Ammar Khdairi

Banking Systems Manager
Arab Islamic Bank - Palestine

ProgressSoft was keen to fully customize its Electronic Check Clearing system to meet our specific needs and seamlessly work with our payments environment, and the results have been evidently remarkable. We extend our sincere gratitude to the ProgressSoft team for making this implementation a huge success.

Mr. Salah Faris

Assistant General Manager
IT Department
Palestine Investment Bank

We developed a great partnership with ProgressSoft in more than one system, we at Palestine Investment Bank were the first to launch the electronic payment service in Palestine through high-quality payment solutions developed and provided by ProgressSoft, this company was and is still providing distinguished pre, during and post launch support, the experience we have had with them during the implementation of PS-mPay is really great.

Mr. Abdullah Abu Alhous

Chief Group Operations Officer
Kuwait Finance House

ProgressSoft’s Electronic Forms solution provides KFH’s corporate, SMEs and retail customers with state-of-the-art digital capabilities. It overcomes manual form procedures with minimal customer interventions which offer a unique and delightful customer journey in line with our vision of leading the international development of Islamic financial services and delivering superior innovation and customer service excellence.

Mr. Said Ahmed Safrar

Chief Executive Officer
Oman Investment & Finance Co.

At OIFC, we constantly innovate to provide new, technologically advanced ways for carrying out financial payments, thereby contributing to the national agenda of digitalization. A strategic collaborative approach is at the heart of these efforts, and the partnership with ProgressSoft is a testament to the same.

Mr. Farouk Laabidi

General Manager
ATIB

We’re grateful for ProgressSoft’s hard work and effort that has helped us achieve our goals. Their commitment is admirable, and we are honored to have worked with such a dedicated team that brought us joy, support and optimism on days when it was hard to see the answer.

Fernando Plaza Lopez

Chief Digital Officer
ADIB

The successful implementation of ProgressSoft’s Payments Hub Platform comes at a time when ADIB is focused on driving digital-first solutions throughout the bank’s operations. This robust new platform will transform the way ADIB’s payment services function across the board. In line with our commitment to delivering digital excellence for our customers, ADIB will continue to develop its digital capabilities to offer bespoke solutions for all our stakeholders.