Dispute Management System

PS-DMS

ProgressSoft’s Dispute Management System provides the capability for banks to create and exchange dispute cases over financial transactions processed in the central bank’s payment channels.

The web-based system is hosted at the central bank and provides a controlled environment for processing issues and reaching transaction resolution. It also enables the central bank to review, conduct oversight and at times interfere in the final decision-making process and verdict.

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PS-DMS

Features

Controlled Environment

PS-DMS provides case management processing for multiple payment channels via workflow automation, task automation and a rule management system that offer a controlled environment for processing issues and reaching transaction resolution.

Controlled Environment
Seamless Integrations

Seamless Integrations

PS-DMS seamlessly integrates with the central bank’s payment systems to add a reference to payment items that are in dispute. It also integrates with the RTGS system for the settlement of resolved dispute cases.

Management & Oversight

PS-DMS enables the central bank to conduct oversight and at times interfere in the final decision-making process and verdict. In addition, the central bank can configure the rules for managing dispute cases, as well as define charges and penalties for processing dispute cases.

Management & Oversight

More features

Dual Control

PS-DMS dispute processing views are subject to dual-control where users are only able to view records that require action from their side, i.e. items that require modification by a maker user, or approval and rejection by a checker user.

Dashboard Facility

PS-DMS monitors the counts and statuses of the dispute cases using a comprehensive and fully customizable set of reports and dashboards, enabling authorized personnel to monitor all aspects of the system for technical and business reasons.

Benefits